Frequently Asked Questions


Here is a selection of some frequently asked questions about The Marilyn Group for your convenience.  All other questions can be sent to us using our Inquiries form.

When is the best time to visit Durban?

The temperate, sub-tropical climate offers temperatures ranging from 16°-25°C during the winter months and in summer temperatures can reach 32°C with relatively high humidity. The annual rainfall peaks in at around 1009 mm January and February with the hottest month being February and the coldest July. Average temperatures around 28°C and 23°C respectively. January has the highest humidity and the month of July is the driest.

Visa, taxes & duty

For detailed information on Visas, you may visit the South African Department of Home Affairs website or visit the South African Department of Foreign Affairs website. You may also visit South African Tourism for more information.

Where are the nearest shopping centers?

We have listed an array of the most popular shopping malls, theaters, dining and entertainment in Durban on our Attractions page to help you plan your activities during your stay with us.

Do you offer airport transfers?

Yes. Transfers are available at an additional cost. Please advise when filling in the inquiry form.

Do you provide baby cots?

Yes. Baby cots are available on request.

What is your check in and out time?

Check in time is from 14h00 and Check out by 11h00. Should you require a later check-out, please contact Frontdesk to inquire as to availability and respective charges.

Who do I tell if I have specific dietary requirements?

Advise reservations when making your booking or reception at check-in and your dietary requests and requirements will be relayed to the kitchen.

What is your smoking policy?

Due to the passing of the South African Tobacco Products Amendment Act, and the potential harmful effects of passive smoking, smoking is only allowed on the terrace of guest rooms. In respect of the legislation, we kindly request all our guests to adhere to the non-smoking policy within the designated areas of the Hotels and Guesthouses.

What Credit Cards are accepted?

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.